Frequently Asked Questions (FAQ)

How can we help you?

 

Booking

I am having trouble navigating the booking system. Can you help?

Yes, please click on the link for a JaneApp tutorial for booking:

 https://vimeo.com/349687186

How many times will I need to schedule a session?

The answer depends on what you are being seen for. We hope to be your family physical therapist for wellness. If you are being treated for a new or chronic injury, you should see improvement in 3 -6 sessions (longer for spine involvement). After that, please schedule your sessions as often as you like for fitness and prevention.

How do I learn about last minute cancelations and appointment openings?

Please check our schedule site: https://bodytemplept.janeapp.com/ and add yourself to the cancel list. You can set the parameter to email or text you on your preferred times and days if something opens up.

I have been trying to book a session, but keep receiving the message: “service is not available”. What should I do?

We apologize if this is the case, it means that we are booked. If your needs are urgent, please check out our trusted referral list https://bodytemplept.com/recommended-referrals* and tell them we sent you. We wish you blessings on your healing journey.

*Please see our Disclaimer of No Credentialing, below.

Disclaimer of No Credentialing

To the extent the Website/Application or program lists other consultants, licensed medical practitioners, physical therapists, or coaches that operate in a capacity other than coaching or educating with Company, (“Practitioners”), we are merely a directory and do not certify or credential Practitioners and shall not be liable for certifying or credentialing Practitioners. We make no representations or warranties about any Practitioner, nor do we have any responsibility over, or for supervising, any outside clinical practice such Practitioner may operate. We do not screen, perform background checks, confirm the qualifications, evaluate, or endorse any Practitioner. The inclusion of a list of Practitioners on the Website/Application does not imply recommendation, referral or endorsement of such Practitioner nor is such information intended as a tool for verifying the credentials, qualifications, or abilities of any Practitioner contained therein; nor do we offer any guarantee, testimonial, endorsement, or validation of credentials of or services provided by the same. We may receive a fee from Practitioners for use of our platform and technology and various other services. However, this does not imply endorsement of a particular Practitioner. We will not be liable for claims for negligent credentialing or negligent supervision of, or for negligence by, any such Practitioner. Any opinions, advice, or information expressed by any person are those of that person and do not reflect our opinions. We do not recommend or endorse any Practitioner that may be mentioned on the Website/Application. We do not make any treatment decisions. You understand that it is your responsibility to check the certification and/or licensing of any healthcare practitioner involved in your care. Our role is strictly limited to providing access to information for your consideration. You assume all risk of pursuing any course of action following receipt of information by any party. While we make efforts to verify that Practitioners have the background that they claim they have, we cannot warrant or guarantee their accuracy. We are not liable for any loss or damages caused by your reliance on any Website/Application Content including Practitioner profiles.

Payment

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Do you take insurance?

No. Body Temple PT is not contracted with any health insurance companies, including Medicare and Medical/Medicaid.

Can I submit an invoice to my Health Savings or Flexible Spending Account (HSA or FSA)?

Yes. Please inform us during your first visit if you need an invoice for this purpose. Please provide any relevant diagnosis codes.

Will you provide an Out of Network Insurance Superbill?

It depends on your insurance policy. Body Temple PT is considered wellness, prevention, and fitness intervention, not Traditional Physical Therapy, and treatments include services which are not covered by most insurance companies. Additionally, treatments may not be considered “Medically Necessary” because they may treat the whole body and not a specific illness, injury, condition, or disease.

What to expect

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How shall I prepare for my sessions?

Please fill out and return your paperwork prior to your first session. You will automatically receive instructions via email from Body Temple Physical Therapy and Yoga Therapy’s booking program when you book online. Please follow the directions regarding payment and pre-visit questions in the emails. Please wear (or bring) fitness clothes. If you are coming for low back treatment, please bring shorts or pants with an elastic waist-band. If you are coming for foot, ankle, or knee treatment, please bring shorts. Please read further service specific details below.

Will I have homework?

Yes. We will often email you an individual, customized, digital home exercise program for you to practice between sessions. Clients who follow the suggested exercises and self-care routines consistently do better than people who do not create time to change their unhealthy habits.

What is a typical Telehealth video session like?

During the initial 90-minute consultation session, we will discuss your medical history (please return the paperwork prior to our first session) and determine your fitness goals together. We use movement to assess and self-treat your condition(s) by combining the disciplines of yoga therapy, physical therapy, and sports/fitness medicine. This typically manifests in an evaluation through the organization of the experience. We assess and evaluate your body’s range of motion and muscle strength / coordination by watching you move. We meet your body where it is presently. We hand the responsibility and power completely over to you, and request that you tell us what you are feeling before, during, and after the movements. Together, we find your physical limitations, and we turn the assessment into a mindful rehabilitation / home exercise program. Often, the movement corrections come down to four key points: bony alignment, core muscle coordination, breathing efficiency, and mindful motor planning. Honestly, your progress depends on your discipline and willingness to change your movement habits. We are simply the teacher and guide. You are the owner and driver of your Earth Suit and get to choose how to take care of it. Physical and Yoga Therapy is active, not passive. You will learn how to heal yourself. Remember, you only get one body, treat it like a temple. Follow Up Sessions can be any where from 15 – 55 minutes. You can schedule them as frequently as you like, dependent on therapist’s availability.

Policies

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Do you charge if we fail to keep our appointment?

Yes. Body Temple PT has a strict cancellation policy. You will be charged the full rate of the scheduled session if you do not provide 24 hours notice of cancellation.

Do I need a doctor's referral?

No. Physical Therapists in California have had partial direct access since 2005 for wellness services. This includes wellness, fitness, and prevention services. And, beginning January 1, 2014, all Physical Therapy services can be rendered without a prescription in California. Nothing changes for wellness practices, including Body Temple PT’s offerings. If you have an active injury requiring a physician’s care, we ask for a copy of the referral for your record and safety. Thank you for including us in your wellness team.

Do you have a sick policy?

Please note this answer was written long before the current Global Health Pandemic. Answer: Yes. This is a wellness practice, you and other clients are here to learn about how to heal our bodies. We ask all clients to be responsible by listening to the signs and symptoms our body offers us. We encourage you to be proactive and cancel your session at the onset of feeling “funny”. Please do not wait and see how you are feeling in the morning. Instead, please go online and cancel our session. Email, text, or voicemail are also acceptable ways to cancel our scheduled session. We will honor the time stamp of your message. It is not a good idea to receive body work or perform vigorous exercise when we are fighting a bug and have a fever. Exercising with a fever raises your internal body temperature more and leads to dehydration and makes you even more sick. Instead, we need to rest and nourish our bodies. Please hydrate yourself and don’t exercise vigorously for the first 48 hours of the cold or flu. Please don’t come in if you have a fever, cough, or nose discharge (sputum, mucous, or runny nose).

Keeping in touch

How do I learn about future practice changes and offerings?

We recommend that you sign up for our newsletter for Physical Therapy Practice News. Or check out our Physical Therapy and Yoga Therapy social media pages (please click the icons in the footer).