FAQ

hallwayFrequently Asked Questions (FAQ):

I am having trouble with booking and managing my appointments online. Do you have a tutorial to help?

Yes.
Please click here for further help: https://www.bodytemplept.com/online-booking-help

What is a typical session like?

During the Initial 90-minute consultation session, we will discuss your medical history and determine your fitness goals, spending some of the time on the treatment table, to assess and treat your condition. The initial consultation will allow us to determine how to best spend our regular sessions together.

Regular 60-minute Session Services Include:
Therapeutic Exercise and Neuro-muscular Re-education:
•Therapeutic Exercise
•Therapeutic Yoga
•Core Training and Mat Pilates
•Breath Work (Pranayama, or Lung Exercises)
•Cardiovascular Training Zone assessments and recommendations
Body Work on Treatment Table or Yoga Mat:
•Joint Mobilization
•Soft-tissue Mobilization
•Acupressure
•Myofascial Decompression Technique (Cupping)

Based on what our therapist sees in your movement patterns and feels on the table, we will make a plan and create a home exercise program for you to continue the work on your own. The movement assessment highlights your neuromuscular imbalances. Then, these exercises become your homework.

The secret to your success is creating new movement patterns. This happens through mindful exercise to re-pattern your habits into efficient ones. We are your guides. Physical Therapy is active, not passive. You will learn how to heal yourself. Remember, you only get one body, treat it like a temple.

Will I have homework?

Yes. Liz will email you an individual, customized, digital home exercise program for you to practice between sessions.

How many times will I need to schedule a session?

The answer depends on what you are being seen for. We hope to be your family physical therapist for wellness. If you are being treated for a new or chronic injury, you should see improvement in 3 -6 sessions (longer for spine involvement). After that, please schedule your sessions as often as you like for fitness and prevention.

How do I cancel a scheduled session?

In order to cancel a single session made online through Genbook, you must create an account by following the “manage my session” link from Genbook’s confirmation email. In order to cancel a session, you must do so more than 24 hours in advance or you will be charged the full price of the session.

If you are unable to cancel your session through Genbook, then you must inform us IN WRITING more than 24 hours in advance. Hand delivered notes, texts, or emails are all acceptable (verbal notifications are not acceptable). Your confirmation of receipt will be the cancellation email from Genbook. Thank you for understanding.

Do you take insurance?

No. Liz is not contracted with any health insurance companies, including Medicare.

Can I submit an Invoice to my Health Savings or Flexible Spending Account (HSA or FSA)?

Yes. Please inform Liz during your first visit if you need an invoice for this purpose.

Do I need a doctor’s referral?

No. Physical Therapists in California have had partial direct access since 2005 for wellness services. This includes wellness, fitness, and prevention services.

And, beginning January 1, 2014, all Physical Therapy services can be rendered without a prescription in California. Nothing changes for wellness practices, including Body Temple PT’s offerings.

What shall I wear and bring to my sessions?

Please bring your completed paperwork to your first session. You may find directions and paperwork at this password protected link: https://www.bodytemplept.com/location. You will receive your password via email from us within 3 business days of booking your initial evaluation.

Please wear or bring fitness clothes to change into (there is a private bathroom for you to change in).If you are here for low back treatment, please bring shorts or pants with an elastic waist-band. If you are here for foot, ankle, or knee treatment, please bring shorts.

What kind of Yoga do you teach?

Liz teaches yoga through the lens of a physical therapist. She draws on a hybrid of yoga styles and teaches with a non-dogmatic approach consistent with the Professional Yoga Therapy Method. This approach teaches spinal safety and core stability as precepts and includes whole-body health which includes general nutrition (food as medicine), spiritual and mental health. She also sprinkles in self-care through acupressure points and Acu-Yoga, which combines traditional acupressure points with yoga asana (poses) and mudra (hand positions).

What Yoga Certifications do you have?

Liz has several yoga certifications. The first was from the AcuPressure Institute in Berkeley, California, by Michael Reed Gach in Acu-Yoga, which combines Traditional Chinese Medicine (TCM) Acupressure points with yoga poses for optimal health. The second was from Ginger Garner’s Professional Yoga Therapy Institute, which is solely for Licensed Health Care Providers. The third is a 200 hour Yoga Alliance Yoga Teacher Training in Vinyasa Flow from Dana Damara’s Embody Truth Program.

What is the 2017 Club?

Membership is automatically granted to clients who schedule recurring sessions during 2017.

Club Members: Please note, if you are canceling a future session, Genbook no longer allows self-management of recurring sessions. If you are canceling a single session of a series, PLEASE INFORM US IN WRITING. Hand delivered notes, texts, or emails are all acceptable (verbal notifications are not acceptable). Your confirmation of receipt will be the cancellation email from Genbook. Thank you for understanding.

Do you bill insurance?

No. Body Temple PT does not bill insurance. Our services are eligible for reimbursement through your Health Savings Account (HSA) or your Flexible Savings Account (FSA). Please inform Liz if you would like an invoice for this purpose.

Body Temple PT services are not covered by Medicare. Body Temple PT only provides wellness, fitness, and prevention services. If you are eligible for Medicare, you may sign an Advanced Beneficiary Notice (ABN) of Non-Coverage or we will happily send you a list of local referrals who do accept Medicare.

Do you charge if we fail to keep our appointment?

Yes. Body Temple PT has a strict cancellation policy. You will be charged the full rate of the scheduled session if you do not provide 24 hours notice of cancellation.

How do I learn about future workshops?

We recommend that you sign up for our newsletter or check out our Facebook page.

How do I learn about last minute cancelations and appointment openings?

Please check Genbook often. Our online schedule is live-time. If there is a cancellation, you will see the opening here first. We prefer to keep all scheduling management up to the responsibility of the client, online, in order to save your entire session for health care, not office management.

Do you keep a waiting or cancel list? Why don’t you hire a secretary?

No, we do not keep a cancel list. We keep our schedule public and available online 24 hours per day for your convenience. You can see our availability and openings, in live-time, for the next 90 days. It is faster and more cost-effective, to allow you to manage your own schedule. Genbook is our hired secretary, thanks for working with them.

Do you have a sick policy?

Yes. This is a wellness practice, you and other clients are here to learn about how to heal our bodies. We ask all clients to be responsible by listening to the signs and symptoms our body offers us. We encourage you to be proactive and cancel your session at the onset of feeling “funny”. Please do not wait and see how you are feeling in the morning. Instead, please go online and cancel our session. Email, text, or voicemail are also acceptable ways to cancel our scheduled session. We will honor the time stamp of your message.

It is not a good idea to receive body work or perform vigorous exercise when we are fighting a bug and have a fever. Exercising with a fever raises your internal body temperature more and leads to dehydration and makes you even more sick. Instead, we need to rest and nourish our bodies. Please hydrate yourself and don’t exercise for the first 48 hours of the cold or flu. A light to brisk walk is OK after the first 2 days. Please don’t come in until your mucus is clear (no green or yellow discharge).

At Body Temple PT, we treat many clients with compromised immune systems. If we get sick we put these clients at risk for further illness.

Part of becoming pain-free is also learning how to balance the demands in our lives. This includes our calendars and schedules. Genbook, our online schedule program, makes it easy for you to manage your appointments yourself. Please listen to your body, take care of it, and get well soon! I hope you use the free time to rest and nourish your body.

For even more official policies, please read more here: Body Temple PT Policies.

Really, we have all these rules so we can assist you on your path to wellness. Please be kind to your body.

 

I have been trying to book a session, but keep receiving the message: “service is not available”. What should I do?

We apologize if this is the case, it means that we are booked. If your needs are urgent, please check out our trusted referral list and tell them we sent you. We wish you blessings on your healing journey.

 

Do you have a blog?

No, not at this time. However, we post interesting articles on this Scoop It! Page, and we send out occasional newsletter with current announcements and updates about behind the scenes events and seasonal musings. To check out our past newsletters, please click on this link: Newsletter Archive.